Compassionate Care Western North Carolina, headquartered in Burnsville North Carolina
has been named a 2024 Hospice CAHPS Honors Elite Award recipient by HEALTHCAREfirst, a
leading provider of CAHPS and bereavement survey programs for home health and hospice
agencies. This prestigious annual review recognizes agencies that continuously go beyond in
providing high-quality care for patients and compassionate caregiver experiences. It
acknowledges the highest performing agencies by analyzing the performance of the Hospice
Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey satisfaction and
quality measures.
To be considered for the Hospice CAHPS Honors Award, the hospice agency must have scored
above the HEALTHCAREfirst National Performance Score on the Hospice CAHPS Willingness
to Recommend question. If that criteria is met, performance is evaluated utilizing a set of
twenty-three additional quality indicator measures. These scores are then compared on a
question-by- question basis to a national performance score calculated from all partnering
hospices contained in HEALTHCAREfirst’s Hospice CAHPS database. Special recognition,
Honors Elite, is awarded to those hospicesthat score above the national performance score
on 100%, or all twenty-four, of the evaluated questions.
“We began our Annual Hospice Honors Award program more than ten years ago as a way to
highlight those agencies that are truly leading the way in providing and demonstrating quality
patient care,” said Jeremy Crow, Head of RCM and CAHPS Survey, Home Health, and Hospice.
“We congratulate [Insert Agency Name] on this recognition and are so proud and honored that
they have chosen to partner with us in helping drive success for their agency.”
Compassionate Care WNC provides hospice and palliative care, as well as grief counseling in
Yancey, Mitchell, Madison, and Northern Buncombe Counties. Vern Grindstaff, CEO, says
“Our name is our Mission, to provide Compassionate Care to patients and families in our
service area. Our care is patient/family centered and provided by a professional staff of
Doctors, Nurse Practitioners, Nurses, Social Workers, CNAs, Chaplains, and supporting
administrative staff and Volunteers. To have earned Hospice Honors 11 consecutive years is a
testament to the level of care we provide.”
