Dear Valued Customer,
Thank you for your patience as we work diligently to repair the extensive damage to our communication network caused by Hurricane Helene. Please know that we’re committed to restoring your service as quickly as possible and are working on it every day.
While your service remains offline, your billing will continue to be paused. We realize that some customers are taking advantage of alternative services while repairs are being made. As a result, when your service is restored, we will notify you so you can let us know if you would like to resume service immediately or wait until your alternative service ends. If we do not hear from you within 48 hours after service is restored, we will resume billing at that time. Please note, there’s no need to return your equipment to ensure billing remains paused.
For those of you currently using satellite internet, we’re confident that once restored, our service will offer faster speeds, higher capacity, and lower latency than satellite options, all at a more affordable rate. We look forward to welcoming you back to our service soon!
If you have any questions, please call us at 1 (800) 365-6988 or email us at support@zitomedia.com. Additionally, you can visit our support link at https://www.zitomedia.net/
Thank you again for your understanding and trust in us.
Sincerely,
THE ZITO TEAM
